Privacy Policy & Cookie Management
How we process your personal data
It is important to us that you feel confident about how we process your personal data. Therefore, we treat your personal data with the utmost respect and in accordance with applicable laws. This policy describes how we collect and process your personal data.
Tärnsjö Garveri AB (Company reg. no. 556474-7797) is the data controller, and the processing is carried out in accordance with the General Data Protection Regulation (GDPR).
When you contact us, subscribe to our newsletter, create an account, or place an order, you consent to our processing.
What is personal data?
Any information that can be linked to a living natural person is personal data, for example name, address, personal identity number, email address, telephone number, IP address, customer number.
Which personal data we collect
When you become a customer or shop with us, we collect information you provide when registering or making a purchase, such as name, address, email address and telephone number, as well as information automatically obtained or generated by us, such as IP address, customer number and order number. We collect this information in order to fulfil the contract (for example, to process payment and delivery) and to comply with our legal obligations.
When you contact us, we process the information you provide in order to follow up on the matter.
How we use personal data
Fulfil contracts
We use personal data to fulfil the contracts we have entered into. This means that we may use this information to: identify customers, manage orders, payments, invoicing and delivery, and to provide customer service by answering questions, receiving feedback and handling complaints.
Answer questions
We use the information we receive about a person who is not a customer when they contact us, for example to answer questions or provide information prior to a purchase.
Marketing
If you give your consent, we may use your information to send marketing communications in the form of email newsletters about our products and services. You may withdraw your consent at any time by clicking the unsubscribe link in the emails or by contacting our customer service.
We will not share your information with any unauthorised party or sell it to anyone.
How we share personal data
Payment solutions
When you shop in our online store, we share your information with Klarna. They will collect information about you and your purchase in connection with payment. Klarna is responsible for its own processing of personal data. Please read Klarna’s terms and conditions for more information.
Legal basis: Fulfil the purchase agreement.
Shipping companies / transport providers
When we ship goods to you, we share the necessary information with shipping companies/transport providers in order to complete the delivery.
Legal basis: Fulfil the purchase agreement.
Marketing services
We use an external service to send marketing emails. If you choose to subscribe to our emails, we share your email address with them. You may unsubscribe at any time by clicking the unsubscribe link in an email or by contacting our customer service.
Legal basis: Consent.
Visitor statistics
We collect information about how our visitors use our website to see how it is used and how we can improve it. This is done using a third-party service and cookies. IP addresses are anonymised, and we cannot see individual customers’ activities.
Legal basis: Legitimate interests.
Embedded content
On parts of the website, we have embedded content from third parties, such as video clips from YouTube and Vimeo or content from social media. The original site may access its own cookies on the pages where its content is embedded. They are responsible for the data they collect and their processing of personal data.
We may also share your information with a potential buyer if all or part of the business is sold, or in the event of a merger.
How long we retain personal data
We store your information for its documented purposes for as long as we have an ongoing relationship or a legal basis, for example because we need it to comply with legal obligations and contracts, provide customer service, or because you have given your consent.
We have ongoing procedures for deleting information that is no longer needed and aim to reduce retention periods as far as possible.
If you have given your consent, we process your information until you withdraw your consent.
As an online store customer, your account will be deleted 3 years after your most recent login.
Information we need in order to provide good customer service regarding complaints and advice about our products and services, as well as to comply with the Swedish Accounting Act, is stored for up to 15 years.
How we protect your personal data
We have taken appropriate measures against loss, misuse and unauthorised access to your information. We have restricted access to personal data to those who need to process it. Those with whom we share personal data process it only on our behalf and for the purposes we have specified.
We use industry standards to protect your information in connection with storage, processing and transfer, including through encryption, hashing and two-factor authentication.
You control your personal data
Your personal data is yours. Therefore, you have the right to access it and to delete or correct incomplete, incorrect or irrelevant information.
You can view and change certain information yourself in the online store by going to the My Account page.
You may also submit a written request including:
- Which action you request (extract, deletion, correction). Please specify as clearly as possible for faster processing.
- Personal identity number
- The email address you have used in your contact with us
- Signature
Send your request to:
Tärnsjö Garveri AB
Data Protection Officer
740 45 Tärnsjö
We will respond to your request with the information you have requested, or confirmation of deletion or correction, by letter to your registered address. We will process your request without undue delay.
If you wish to unsubscribe from our email newsletters, you may do so at any time by clicking the unsubscribe link in an email or by contacting our customer service.
If we have processed your personal data unlawfully, you have the right to claim compensation.
Not all information can always be deleted. Some information must be retained to comply with laws, such as the Swedish Accounting Act. We must also retain certain information in order to fulfil our agreements with our customers, for example to handle complaints.
Cookies
We use cookies on our website. Cookies contain information that helps us provide good service to our customers and improve the website. Only the website that created a cookie can read it later.
You can choose whether to allow cookies that are not necessary for the website to function.
Types of cookies
There are persistent cookies that are stored until a certain time has elapsed. These cookies are stored as a file on the visitor’s device and can, for example, store information between visits.
Session cookies are stored for a short time. They are automatically deleted by the browser, usually when it is closed or when you close a web page.
Third-party cookies
We have certain features on the website that enable third parties to write and read cookies. Third parties are responsible for their collection and processing of data; we do not have access to the data that third parties collect.
We use Google Analytics to collect information about how our visitors use our website so that we can improve it and make it easier to find. Google Analytics allows us to view collected data in a compiled and aggregated manner.
We have embedded content on our website—video clips and content from social media. Those who provide embedded content can write and read their own cookies.
List of cookies
Browse privately
You can use your browser’s incognito mode to browse more privately. Functionality may vary slightly between browsers, but generally it is a window that cannot access your existing cookies (and therefore logins). Cookies and browsing history generated during use are deleted immediately when the window is closed. This normally means no traces are left in the browser, which is useful if, for example, you are buying a gift or want to watch a video clip without being logged in so you do not receive recommendations based on it.
However, network traffic can still be analysed by the party administering the network you are connected to, your internet service provider, and the website you visit. Please refer to your browser’s documentation for more information.
Feel secure
Our customers are important to us. Therefore, we want you to feel confident about how we treat you and your personal data. We always strive to process your personal data with respect and to safeguard your privacy.
If you believe that our processing is not being carried out correctly, please contact us. You may also lodge a complaint with the Swedish Authority for Privacy Protection (IMY), which is the supervisory authority for personal data.
Changes
We reserve the right to change our privacy and cookie policy at any time if necessary to comply with legal requirements, new technical requirements, or due to changes that affect the policy.
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