How we handle your personal information
It is important to us that you feel safe with how we handle your personal data, therefore we treat your personal data with the utmost respect and in accordance with applicable laws. This policy describes how we collect and process your personal information.
Tärnsjö Garveri AB (Org. No. 556474-7797) is responsible for personal data and the processing takes place in accordance with dataskyddsförordningen (the data protection ordinance).
When you contact us, subscribe to newsletters, create or account or place an order, you agree to our treatment.
What personal information is
All information that can be linked to a living natural person is personal information, such as name, address, social security number, e-mail address, telephone number, IP address, customer number.
What personal information we collect
When you become a customer or shop from us, we collect information you enter when registering or purchasing, such as name, address, e-mail and telephone number, as well as information automatically obtained or generated by us, such as IP address, customer number and order number. We collect these in order to be able to fulfill the agreement (for example, carry out payment and delivery), as well as to fulfill our legal obligations.
When you contact us, we treat the information you provide us in order to follow up the matter.
How we use personal data
Fulfill agreement
We use personal data to fulfill the agreements we have entered into, which means that we can use this data to; identify customers, manage orders, payments, invoicing, delivery, and to provide customer service by answering questions, receive comments and handle complaints.
Answer questions
We use the information we receive if a person who is not a customer contacts us to, for example, answer questions or provide information before a purchase.
Marketing
If you give your consent, we may use your information to send marketing in the form of e-mails about our products and services. You can revoke your consent at any time by clicking on the unsubscribe link in the e-mails or contact our customer service.
We will not share your information with anyone unauthorized or sell it to anyone.
How we share personal information
Payment solutions
When you shop in the online store, we share your information with Klarna, they will collect information about you and your purchase in connection with payment. Klarna is responsible for its personal data processing. Read Klarna’s terms and conditions for more information.
Legal basis: Complete purchase agreement.
Shipping company / Transport handler
When we send goods to you, we share the information needed with the transport company / transport handler to be able to complete the delivery.
Legal basis: Complete purchase agreement.
Marketing services
We use an external service to make e-mails for marketing purposes, if you choose to subscribe to our e-mails we will share your e-mail address with them. You can cancel the subscription at any time by clicking on the link to cancel the subscription in a mailing or contact our customer service.
Legal basis: Consent.
Visitor statistics
We collect information about how our visitors use our site to see how it is used and how we can improve it. This is done with a 3rd party service and cookies. IP addresses are anonymized and we cannot see the activities of specific customers.
Legal basis: Balancing of interests.
Embedded content
On parts of the page, we have content from 3rd parties embedded, such as videos from YouTube and Vimeo or content from social media. Original page can access their own cookies on the pages of their content is embedded. They are responsible for the data they collect and their personal data processing.
We may also share your information with a potential buyer should all or part of the business be sold or in the event of a merger.
How long do we keep personal information
We store your information for its documented purposes as long as we have an ongoing relationship or legal basis, for example because we need them to fulfill legal obligations and agreements, offer customer service, or that you have given your consent.
We have ongoing procedures to purge data that is no longer needed and are trying to reduce the retention period to the extent that we can.
If you have given your consent, we will handle your information until you revoke the consent.
As an online store customer, your account will be deleted after 3 years since your last login.
Information that we need to be able to offer a good customer service with complaints and advice about our products and services and to comply with bokföringslagen (the accounting act) is stored for up to 15 years.
This is how we protect your personal information
We have taken appropriate measures against the loss, misuse and unauthorized access of your data. We have limited access to personal data to those who need to process personal data. Those we share personal information with, they process only on our behalf and for the purposes we have stated.
We use industry standards to protect your data in connection with storage, processing and transfer, including through encryption, hashing and two-factor login.
You decide over your personal information
Your personal information is your right, because you have the right to take part in the, delete or correct incomplete, inaccurate or irrelevant data.
Some information you can view and edit yourself by visiting the page My account.
You can also send a written request with:
- What action you want (extract, delete, change), specify as best you can for faster processing.
- Social security number
- The email address you used in your contact with us
- Signature
Send your request to: Tärnsjö Garveri AB The Data Protection Officer 740 45 Tärnsjö Sweden
We will respond to your request with the information you have requested or confirmation of deletion or change by letter to your population registration address. We will process your request without undue delay.
If you want to cancel the subscription to e-mails, you can cancel the subscription at any time by clicking on the link to unsubscribe in a mailing or contact our customer service.
If we have processed your personal data in an illegal manner, you have the right to claim damages.
Not all data can always be deleted. We must store certain information to comply with laws, for example bokföringslagen (the Accounting Act), we must also store certain information to comply with the agreements with our customers, for example to be able to handle complaints.
Cookies
We use cookies on our website, cookies contain information that helps us offer good service to our customers and to improve the website. Only the website that created the cookie can read it later.
You can make a choice if out want to allow us to use cookies that’s not necessary for the website to function.
Types of cookies
There are permanent cookies that are stored until a certain time has elapsed, these cookies are stored as a file on the visitor’s device and can, for example, store information between visits.
Session cookies are stored for a short time. They are automatically deleted by the browser, usually when it closes or you close a web page.
Third party cookies
We have certain features on the site that make it possible for third parties to write and read cookies. Third parties are responsible for the collection and processing of data, we do not have access to the data collected by third parties.
We use Google Analytics to collect information about how our visitors use our website so we can improve it and make it easier to find. Google Analytics allows us to view collected data in a compiled and aggregated manner.
We have embedded content on our website, videos and content from social media, those who deliver embedded content can write and read their own cookies.
List of cookies
Browse privately
You can use your browser’s incognito mode to surf more privately, the functionality may vary slightly between different browsers, but generally it is a window that does not access your existing cookies (and thus logins). Cookies and visit history generated during use are deleted immediately when the window is closed. This means that no traces are normally left in the browser, it is practical if, for example, you buy a gift or want to watch a video without being logged in so you do not get recommendations based on it.
On the other hand, network traffic can still be analyzed by the person who manages the network you are connected to, the internet service provider and the page you are visiting. Read more in your browser’s documentation.
Feel safe
Our customers are important to us, which is why we want you to feel safe with how we process you and your personal data. We always strive to treat your personal information with respect and safeguard your personal privacy.
If you believe that our processing does not go right, get in touch with us, you can also complain to the Datainspektionen, which is the supervisory authority for personal data.
Changes
We reserve the right to change our privacy and cookie policy at any time if necessary to meet legal requirements, new technical requirements or due to changes that affect the policy.
The page was last modified 2021-10-17.
